WHAT HAPPENS IF I RECEIVE AN INCORRECT ITEM THAN I ORIGINALLY ORDERED?. If you have received an incorrect item we ask that you please email us at help@hemper.co with pictures and/or videos of the following:. Once we are provided with the information

<p id="isPasted" style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-size: 17px; color: rgb(55, 58, 60); font-family: &quot;Source Sans Pro&quot;, Lato, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">WHAT HAPPENS IF I RECEIVE AN INCORRECT ITEM THAN I ORIGINALLY ORDERED?<p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-size: 17px; color: rgb(55, 58, 60); font-family: &quot;Source Sans Pro&quot;, Lato, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you have received an incorrect item we ask that you please email us at help@hemper.co with pictures and/or videos of the following:<ul><li>The original packaging your items came in.&#xA0;</li><li>The packing slip that came inside your package.&#xA0;</li><li>The items that you received in your package. </li></ul><p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-size: 17px; color: rgb(55, 58, 60); font-family: &quot;Source Sans Pro&quot;, Lato, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Once we are provided with the information above your claim can be submitted and assessed by the claims department.<ul><li>We at Hemper are willing to ship out your correct items but, will need to see the incorrect item coming back to our location. Once we get confirmation we are able to ship out your correct item.</li></ul><div style="box-sizing: inherit; background-color: rgb(255, 216, 216); margin: 2em -3em; padding: 1em 1em 1em 3em; border-top: 1px solid rgba(0, 0, 0, 0.06); border-bottom: 1px solid rgba(0, 0, 0, 0.06); text-indent: -3em; color: rgb(55, 58, 60); font-family: &quot;Source Sans Pro&quot;, Lato, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0; &#xA0; Photos/Videos for your claim must be submitted within 48 hours of the confirmed delivery. In addition, all items must be in BRAND NEW AND UNUSED CONDITION&#xA0;at the time your claim is submitted.</div>

Incorrect Items

I AM MISSING ITEMS FROM MY ORDER; HOW DO I RECEIVE THEM?. If you are missing items from your order we ask that you please email us at missing@hemper.co with pictures and/or videos of the following:. Once we are provided with the information above you

<p id="isPasted" style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-size: 17px; color: rgb(55, 58, 60); font-family: &quot;Source Sans Pro&quot;, Lato, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">I AM MISSING ITEMS FROM MY ORDER; HOW DO I RECEIVE THEM?<p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-size: 17px; color: rgb(55, 58, 60); font-family: &quot;Source Sans Pro&quot;, Lato, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you are missing items from your order we ask that you please email us at missing@hemper.co with pictures and/or videos of the following:<ol style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; counter-reset: li 0; margin-left: 0px; padding-left: 0px; color: rgb(55, 58, 60); font-family: &quot;Source Sans Pro&quot;, Lato, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: inherit; position: relative; margin: 0px 0px 6px 2em; padding: 0.3em 8px; list-style: none;">The original packaging your items came in.&#xA0;</li><li style="box-sizing: inherit; position: relative; margin: 0px 0px 6px 2em; padding: 0.3em 8px; list-style: none;">The packing slip that came inside your package.&#xA0;</li><li style="box-sizing: inherit; position: relative; margin: 0px 0px 6px 2em; padding: 0.3em 8px; list-style: none;">The items that you received in your package.&#xA0;</li></ol><p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-size: 17px; color: rgb(55, 58, 60); font-family: &quot;Source Sans Pro&quot;, Lato, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Once we are provided with the information above your claim can be submitted and assessed by the claims department.<div style="box-sizing: inherit; background-color: rgb(255, 216, 216); margin: 2em -3em; padding: 1em 1em 1em 3em; border-top: 1px solid rgba(0, 0, 0, 0.06); border-bottom: 1px solid rgba(0, 0, 0, 0.06); text-indent: -3em; color: rgb(55, 58, 60); font-family: &quot;Source Sans Pro&quot;, Lato, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0; &#xA0;Photos/Videos for your claim must be submitted within 48 hours of the confirmed delivery.</div>Delivered Not Received&#xA0;If tracking shows delivered and not received and the address we had it going to is correct, we will need the shipping paid to reship your order. ( You must reach out to <a href="mailto:Contact@hemper.co">Contact@hemper.co</a>&#xA0;within 48 hours of delivery )&#xA0;

MISSING & INCORRECT ITEMS FAQ

Incorrect Items

Missing Items