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Applying a discount code is super easy! After you have added all the desired items to your shopping cart and are ready to finalize the purchase proceed to checkout. On the checkout page, enter your contact information, ensuring that a valid email address is inputted before entering your discount code. Under the order summary, you will see a box labeled, “Discount or Gift Card code”. To apply the discount to your order, enter the discount code in the "Discount or Gift Card code" box before completing your purchase, and then click “Apply”. 

For more information on how to apply a gift card or discount code to your order, we kindly recommend reading this article. If you have any further questions or concerns, we'd be happy to answer any that you may have! 😃

Help w/ promo code

We are so sorry to hear you haven't been able to log in to your account portal. 😕  This can happen for a few reasons, but the most commons reasons are that your account wasn't activated after your first purchase or the email address that was provided was typed incorrectly. We will resend the account activation link to the email address on file, Customer email. 

If the email address is correct, then you will receive a link that will direct you to a page that will allow you to create a password for your Hemper account. 

Once activated, you'll be able to manage and edit your account details as well as your subscription settings! 😃  For more information about your Hemper Account and Subscription Portal visit our support page here. Please let us know if you have any additional questions or concerns, we'll be happy to help! 😊

Can't access account

Oh no! We know how exciting it can be to receive a new glass piece, so when it arrives broken we feel your pain! 😕  It would appear that your package was not handled with the appropriate care during transit, but not to worry because we are here to help! If you purchased Route Shipping Protection at checkout, then your order is covered against loss, damage, and theft. Submitting a claim is easy and is quickly done through the Route Shipping Protection claims department. You can begin to file your claim here.

Please be aware that Route Shipping Protection is required for all replacement claims; however, we understand accidents/mistakes can happen so if you reply with pictures or videos of the damages, our team will review your claim, along with your order history, and reach out with the best course of action. For more information regarding our replacement policies, please click here. If you have any additional questions or concerns, please let us know, we'd be happy to help! 😊

Get more information

Hemper Product FAQ

COVID-19 FAQ

Hemper FAQ

Subscription Box FAQ

ONLINE HEADSHOP FAQ

CANCELLATION POLICY FAQ

RETURNS AND REFUNDS FAQ

PROTECT+ SHIPPING INSURANCE FAQ

MISSING & INCORRECT ITEMS FAQ

PAYMENT FAQ

STORE CREDIT/DISCOUNT CODE FAQ

PROMOTIONS AND GIVEAWAY FAQ

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