WHAT IS HEMPER'S REFUND POLICY?. Refunds are issued to the original form of payment used on the store order in the event that a cancellation request is sent within 24 hours of the order date to cx@hemper.co. For Out of Stock items: we issue refunds t

<p id="isPasted" style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-size: 17px; color: rgb(55, 58, 60); font-family: &quot;Source Sans Pro&quot;, Lato, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">WHAT IS HEMPER&apos;S REFUND POLICY?<p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-size: 17px; color: rgb(55, 58, 60); font-family: &quot;Source Sans Pro&quot;, Lato, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Refunds are issued to the original form of payment used on the store order in the event that a cancellation request is sent within 24 hours of the order date to cx@hemper.co.<p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-size: 17px; color: rgb(55, 58, 60); font-family: &quot;Source Sans Pro&quot;, Lato, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">For Out of Stock items: we issue refunds to the original form of payment used if any items on the order sell out and we are unable to replenish in a timely manner.<p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-size: 17px; color: rgb(55, 58, 60); font-family: &quot;Source Sans Pro&quot;, Lato, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">For Returns/Exchanges: we issue refunds in the form of (STORE CREDIT) to be used on future purchases. Store Credit never expire and can be treated just like cash on our online store!<p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-size: 17px; color: rgb(55, 58, 60); font-family: &quot;Source Sans Pro&quot;, Lato, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">For Subscription Cancellations:&#xA0;Please review your <a href="https://help.hemper.com/en-US/your-subscription-contract-95601" rel="noopener noreferrer" style="box-sizing: inherit; background-color: transparent; color: rgb(81, 149, 66); text-decoration: none; touch-action: manipulation; font-weight: 600;" target="_blank">SUBSCRIPTION CONTRACT</a> for refund details on subscription cancellations.<div style="box-sizing: inherit; background-color: rgb(255, 245, 221); margin: 2em -3em; padding: 1em 1em 1em 3em; border-top: 1px solid rgba(0, 0, 0, 0.06); border-bottom: 1px solid rgba(0, 0, 0, 0.06); text-indent: -3em; color: rgb(55, 58, 60); font-family: &quot;Source Sans Pro&quot;, Lato, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;Note: Refunds can take up to 2-5 business days to clear and 3-5 business days for the amount to post to your account, depending on your financial institution. If you used an E-Gift Card to purchase your item(s), your funds will be refunded back to your E-Gift Card. Please reuse the E-Gift Card on your next purchase.</div><p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-size: 17px; color: rgb(55, 58, 60); font-family: &quot;Source Sans Pro&quot;, Lato, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Hemper reserves the right to make any exception to this policy in the following situations, but are not limited to:<ul><li>Out of Stock Items</li><li>Cancellation Request received within 24 hours of Order Date</li><li>Duplicate Orders</li></ul><p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-size: 17px; color: rgb(55, 58, 60); font-family: &quot;Source Sans Pro&quot;, Lato, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you have any additional questions, then please contact cx@hemper.co.<div style="box-sizing: inherit; background-color: rgb(221, 245, 255); margin: 2em -3em; padding: 1em 1em 1em 3em; border-top: 1px solid rgba(0, 0, 0, 0.06); border-bottom: 1px solid rgba(0, 0, 0, 0.06); text-indent: -3em; color: rgb(55, 58, 60); font-family: &quot;Source Sans Pro&quot;, Lato, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0;Store Credit Gift &#xA0;will be applied to the customers account. The Credit can only be used on a desktop or laptop device and it never expires.</div><div style="box-sizing: inherit; background-color: rgb(255, 216, 216); margin: 2em -3em; padding: 1em 1em 1em 3em; border-top: 1px solid rgba(0, 0, 0, 0.06); border-bottom: 1px solid rgba(0, 0, 0, 0.06); text-indent: -3em; color: rgb(55, 58, 60); font-family: &quot;Source Sans Pro&quot;, Lato, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0;Return to Sender packages will be refunded via store credit only. The credit will be for the amount of the items and any applicable taxes minus the initial shipping charge.</div>

Hemper Refund Policy

I JUST RECEIVED MY ORDER AND I'M NO LONGER INTERESTED IN USING THESE PRODUCTS; CAN I RETURN IT?. If you are unhappy with your purchase or would like to return your items, please send your UNUSED item(s) back to our Las Vegas Distribution Center (4031

<p id="isPasted" style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-size: 17px; color: rgb(55, 58, 60); font-family: &quot;Source Sans Pro&quot;, Lato, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">I JUST RECEIVED MY ORDER AND I&apos;M NO LONGER INTERESTED IN USING THESE PRODUCTS; CAN I RETURN IT?<p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-size: 17px; color: rgb(55, 58, 60); font-family: &quot;Source Sans Pro&quot;, Lato, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you are unhappy with your purchase or would like to return your items, please send your UNUSED item(s) back to our Las Vegas Distribution Center (4031 N Pecos Rd Suite 100, Las Vegas, NV 89115) within 48 hours&#xA0;of delivery. You will be responsible for covering shipping costs to return items and shipping charges must be prepaid. Once your return is fully processed, we will issue you store credit for use on a future purchase. Store Credit never expire, and are redeemable right away!<div style="box-sizing: inherit; background-color: rgb(221, 245, 255); margin: 2em -3em; padding: 1em 1em 1em 3em; border-top: 1px solid rgba(0, 0, 0, 0.06); border-bottom: 1px solid rgba(0, 0, 0, 0.06); text-indent: -3em; color: rgb(55, 58, 60); font-family: &quot;Source Sans Pro&quot;, Lato, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; We suggest using USPS for convenience and cheaper costs (you can find information on flat rate shipping via USPS.com or by clicking <a href="https://www.usps.com/ship/mail-shipping-services.htm" style="box-sizing: inherit; background-color: transparent; color: rgb(10, 118, 158); text-decoration: none; touch-action: manipulation; font-weight: bold;" target="_blank">here</a>). &#xA0;For further information regarding where to send the package to, please click <a href="https://www.hemper.co/pages/shipping-returns-policy" style="box-sizing: inherit; background-color: transparent; color: rgb(10, 118, 158); text-decoration: none; touch-action: manipulation; font-weight: bold;" target="_blank">here</a>.</div><p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-size: 17px; color: rgb(55, 58, 60); font-family: &quot;Source Sans Pro&quot;, Lato, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">WHAT HAPPENS IF MY ORDER GETS RETURNED TO SENDER?<p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-size: 17px; color: rgb(55, 58, 60); font-family: &quot;Source Sans Pro&quot;, Lato, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Returned to sender or refused orders will be restocked and you will be issued store credit in the form of Store credit minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our returns department. Instead, please use the Store Credit to place a new order using the correct address. Keep in mind that we do not guarantee your items will be in-stock at the time of your reorder.<div style="box-sizing: inherit; background-color: rgb(255, 245, 221); margin: 2em -3em; padding: 1em 1em 1em 3em; border-top: 1px solid rgba(0, 0, 0, 0.06); border-bottom: 1px solid rgba(0, 0, 0, 0.06); text-indent: -3em; color: rgb(55, 58, 60); font-family: &quot;Source Sans Pro&quot;, Lato, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; Returned to sender subscription box orders are subject to a reshipment fee reflecting the&#xA0;actual cost for us to ship the order from our Nevada facility.&#xA0; Please email contact@hemper.co so a customer support team member can email an invoice to the email address associated with the order. Once the invoice is paid, we&#x2019;ll reship the box! If you decide to not reship the box, please let us know and we&apos;ll issue store credit in the form of Store credit minus the initial shipping charge.</div><div style="box-sizing: inherit; background-color: rgb(255, 216, 216); margin: 2em -3em; padding: 1em 1em 1em 3em; border-top: 1px solid rgba(0, 0, 0, 0.06); border-bottom: 1px solid rgba(0, 0, 0, 0.06); text-indent: -3em; color: rgb(55, 58, 60); font-family: &quot;Source Sans Pro&quot;, Lato, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; As per our<a href="https://www.hemper.co/pages/shipping-returns-policy" style="box-sizing: inherit; background-color: transparent; color: rgb(181, 18, 18); text-decoration: none; touch-action: manipulation; font-weight: bold;" target="_blank">&#xA0;</a><a href="https://support.hemper.co/article/k3uy95kkox-shipping-faq" style="box-sizing: inherit; background-color: transparent; color: rgb(181, 18, 18); text-decoration: none; touch-action: manipulation; font-weight: bold;">shipping policy</a>, HEMPER does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.</div>

RETURNS AND REFUNDS FAQ

Hemper Refund Policy

HEMPER Return Policy