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Protect+ Insurance Replacement ProcessUpdated 10 months ago

WHAT IS PROTECT+ SHIPPING INSURANCE?

We know how frustrating it can be if your long-awaited order is lost in transit, arrives broken or maybe even is stolen from your porch if left by a negligent delivery service. Therefore, we are offering PROTECT+ SHIPPING INSURANCE to protect your package during transit. If in any case your order is lost in transit, stolen or arrives damaged, or even delivered not received you can file a claim at claims.protectplus.io  to resolve your issue and request a reshipment free of charge or a full refund.

I JUST RECEIVED MY ORDER AND THE GLASS PIECE ARRIVED BROKEN; HOW DO I RECEIVE A REPLACEMENT SINCE I PURCHASED PROTECT+ SHIPPING INSURANCE?

Since glass is fragile and a lot can happen on its way to you, we offer Protect+ Shipping Insurance at minimal cost – just in case. If your order is lost in transit, has been damaged or you want it to be reported stolen or even delivered not received, please file a claim at claims.protectplus.io to resolve your issue and request a reshipment free of charge or a full refund.

Protect+ Insurance is required for all replacement claims. The insurance must be added to your cart prior to order completion. Once your order is insured, your order will be protected against loss, theft, and damage. 

           If you have a pre-existing subscription, then reach out to [email protected] to have Protection+ Shipping Insurance added to your subscription.

WHAT IS COVERED UNDER PROTECT+ SHIPPING INSURANCE?

With adding Protect+ Shipping Insurance to your cart, your order will be protected against loss, theft, and damages. However, Protect+ shipping insurance DOES NOT COVER the following :

  • Using the product for a few days and then accidentally damaging or breaking the product.
  • The order being shipped to an incorrect address.
  • Receiving an incorrect item or missing items.
  • Receiving a defective product.


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